I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I can't even point the blame at one member of staff because they were all terrible. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Companies can ask for reviews via automatic invitations. Looks like they have found the nearest spare tatty box to send them out in. Lancashire Simply follow our returns portal link below. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Nike Retro Fleece Jogger 4083633700 Mens Sportswear. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Was told that neither was possible because I didnt return them in the original shoe box! Next time it will be JD SPORTS for my next purchase. It's great to hear you are happy with the coat and that the delivery was so quick. Ordered some trainers at 10.30pm amd paid for next day delivery. In November 2022 I placed an order with FootAsylum and it never came. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. A simple full refund is all I wanted from the first time I was messed around!! Never again. The lines are open from08:30 - 19:00. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Ordered it on Monday and it was delivered on Tuesday. It goes against our guidelines to offer incentives for reviews. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Next time it will be JD SPORTS for my next purchase. Great sale and super quick on delivery. Will not use again. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Replies to negative reviews in < 24 hours. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). For all international returns outside of the UK, please visit our dedicated international returns page. It goes against our guidelines to offer incentives for reviews. Purchased 2 pairs of Salomon trainers in different sizes. For full terms and conditions see here. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. They all fit perfectly. First and last time I will use this company. If you don't like it, leave. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Change of mind returns accepted. Suggested companies are based on peoples browsing tendencies. Footasylum. Average Delivery Time. 20% off selected items with this Footasylum discount code. Why have i been rejected for my return as the item was faulty? My son lost out on his Christmas presents as a result. 10/10 will not be using footasylum again. Up to 50% . The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Hey MattThanks for taking the time to leave us a review. Treated myself to some new trainers and jogging bottoms in the sale! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. They also offer a WhatsApp device but it doesnt work. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Was my daughter's main present - I'll never use this establishment again and urge others not to as well. We hope to see you again very soon. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. International Returns Most Popular The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Email never arrived so ended up going to a store on crutches to get a refund. Footasylum. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. They have scribbled size 7 on it. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Been trying via live chat, what's app and calling HQ. Only response was we would receive a call within 8 hours - that was two days ago! They have sent them back to me and are refusing a refund. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Email never arrived so ended up going to a store on crutches to get a refund. Did have returns but again no problems, straight forward and quick refund. Treated myself to some new trainers and jogging bottoms in the sale! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Please note that we may share your email with the company to verify your order. It's your job. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Gain access to Footasylum UNLCKD through your main Footasylum account. Anyone can write a Trustpilot review. Hey MattThanks for taking the time to leave us a review. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Just noticed that the box they have sent them in isn't for the correct trainers. Will not use again. I will always order with footasylum I am very happy with the service and products. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? 10/10 will not be using footasylum again. 2. Keep up the good work Terry!Thanks so much.Tanya. A pop-up box will appear revealing the code. Anyone can write a Trustpilot review. Within 5 Days. In November 2022 I placed an order with FootAsylum and it never came. I would definitely recommend and will be a returning customer. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. It goes against our guidelines to offer incentives for reviews. Ordered standard delivery, was dispatched the next day & arrived the day after. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Will definitely be ordering from them again. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Ordered coats for 2 of my sons in the sale. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Over 90 off RRP. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. The North Face. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. 124.99. Unable to get in touch with anyone from customer service to resolve issue. It's great to hear you are happy with the coat and that the delivery was so quick. They also offer a WhatsApp device but it doesnt work. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! UK Returns Free return by our courier service. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thanks,Rebekah. Over 90 off RRP. Unable to get in touch with anyone from customer service to resolve issue. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. If you'd like to return your order, you can within 14 days of receipt. All rights reserved. Got them cheaper than any other website. The lady at the till was no better. In just a few steps, we'll have it sorted. In real life, they are dull, boring and have no character at all. One star as there is no 0 stars. Ordered Nike trainers. On-time Delivery. Received 2 small refunds for I don't know what! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Rolling eyes, rude attitude. Will definitely be ordering from them again. Would not recommend. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. And would recommend to all my friends amd family. 299.99. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. That is great news that they arrived a day early!We hope to see you again very soon. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Thanks. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Get your sneaker fix anytime, anywhere with the Footasylum app. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option.