Since the sale, the company has maintained a strong reputation with seniors and their loved ones. Prefer to find a solution online? I like that the plug-in base system has a 30-hour battery in case of a power outage. Consumer support Visit your local customer care page for all product-related questions and online shop support. Couldn't find what you were looking for? Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Support | Contact Us . Click to reveal You can reach a support technician via phone or live chat. Lifeline has a longstanding deal with AARP: Members can save 15 percent on monthly medical alert service. Lifeline has the following features. This button can connect with the base station from a few hundred feet away. https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. I cannot thank you enough for your help. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Making a change will cause duplicate charges for the same period. Want to speak to a technical or sales representative via phone, or get a mailing address? It costs $29.99 per month and comes with an in-home communicator and wearable help button. The base station connects to the monitoring center, using the AT&T 4G wireless network. Philips Lifeline Live your life your way, with Philips Lifeline. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. PC. Contact options for your online order Contact options for Online Shop Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. In some states, Lifeline is obligated to charge you tax on any applicable rental or service. Please fill out the direct debit form and mail it back to us. Lifeline offers a limited one-year warranty for its GoSafe 2 GPS device. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. What is the range of Lifeline? Performance & security by Cloudflare. Average Philips Customer Service Representative hourly pay in the United States is approximately $18.02, which is 26% above the national average. Initial Complaint. Lifeline provides up to a $9.25 monthly discount on service for eligible low-income subscribers and up to $34.25 per month for those on Tribal lands. To order an AED itself, call the same number (1-800-225-0230) and press option 2. First name* Last name* Email* Phone number * Customer Testimonial I am completely happy with it "After my husband was deceased and I was living alone, the kids saw that Philips Lifeline was necessary. This offer is available online and by phone. Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. However, you may cancel your service at any time with no penalty. What do I do if I need to order AED supplies? https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4087103/, Google Play Store. There is also a $50 activation fee. Browse the full catalog Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities. Koninklijke Philips N.V., 2004 - 2023. I will be reviewing the company's second most affordable medical alert plan (out of the four that they offer) comparing the positive and negative aspects. We have a Lifeline medical alert system to fit your unique needs. Our Customer Support Specialists can guide you through your options. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website atwww.philips.com/src-update. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. You can also e-mail aedsupport@philips.com. All rights reserved. Consumer hotline: (800) 392-6066 We've made it easy to choose a medical alert system! Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. With options like fall detection and mobile pendants, there is a solution for every lifestyle. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. Ordering from Lifeline is designed to be straightforward and hassle-free. Requires user account. They responded as quickly as I would expect under the circumstances that I had used it. Our 360 Reviews team draws on this same unbiased approach to rate the products that you use every day. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? This website is using a security service to protect itself from online attacks. Then in the early 1980s, Lifeline became available for home use.4 Their first mobile unit, GoSafe, hit the market in 2014. For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. Out of the three offerings, I think the lockbox is the wisest investment. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. Find all investor-related information inourInvestor Relations section. The action you just performed triggered the security solution. Subscription: starts at $24.95 a month, extra $10 per month for fall detection. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. Customer Services Portal specially for healthcare professionals Have a non-critical service request? Dating back to 1972, Lifeline was the first medical alert brand to serve North America. Many operators also speak Spanish, or they can connect you with a translation service with 140 languages. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. Mobile systems always require a cellular connection, but in-home systems often allow you to choose between cellular and landline connections. Visit your local customer care page for all product-related questions and online shop support. Warranty: none. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. You are required to pay a $50 activation fee for Lifelines at-home systems and $99.95 for their on-the-go system. Click here for important information about the recall of certain Philips Respironics Sleep and Respiratory Care devices. Unfortunately, GPS tracking for caregivers isnt part of the deal, unlike with some other brands. Their alert plans start at $29.95 per month and range up to nearly $60 per month. A third option is to have one of our local affiliates install and maintain your Lifeline system for you. If you need to cancel your order, please call us as soon as possible. Mobile base unit No landline required Fall Detection (optional) * GPS location capabilities Pendant options available $39.99/month Get $4 off Monthly Monitoring Use promo code: DEAL2023 Shop now Medical Alert Plus Fall Detection Devices and their Use with Older Adults: A Systematic Review. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. We encourage you to switch to Auto Pay to avoid this fee. You dont need anything special. At this point, the app is a nice freebie to complement the Lifeline system. Cost of Lifeline medical alert systems. Monday - Saturday 9am-9pm EST Sunday 9am-6pm EST. Lifeline also uses Wi-Fi to track access points in indoor spaces. On February 22, 2022, AT&T discontinued 3G service industry wide for any cellular device that uses the 3G network, including medical alert services. If the fall is not . Customer Services Portal specially for healthcare professionals. We will dispatch a neighbor, family member or emergency services based on each unique situation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Privacy Policy| Unlike many other personal emergency systems, Lifeline requires an up-front device fee of $99.95 to cover the purchase of each system's equipment. Couldn't have asked for more. Privacy Policy| 111 Lawrence Street. Philips Lifeline is an established medical alert company that has been manufacturing personal emergency response systems since 1974. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. 2 When reminded by the Philips Medication Dispensing Service, . All sample products provided for review are donated after review. We want to help you stay healthy and arm you with valuable information from trusted resources specifically for you and your loved ones. Visitour Supplierssitefor detailed information and partnering opportunities. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. Some documentation requires user account. Finally, watch for an updated version of the medication dispenser, which Lifeline is currently developing. Cloudflare Ray ID: 7a27cddda8ea1d8d Some examples: S7788/55, QP2620/65, QT4070/41. (. Button signal range may vary due to differing environmental factors. US National Library of Medicine. Selected products Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. Philips Lifeline is Canada's leading medical alarm service. Status: Resolved. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. In support of health systems and healthcare professionals, we have developed this resource center. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. Use the full original product model number (e.g. The base unit, called the Communicator, uses the AT&T cellular network. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. The customer service center is available Monday through Friday, 8 a.m. - 8: 30 p.m. EST and Saturday from 10 a.m. - 4 p.m. EST. Note that you will find hidden fees when ordering a Lifeline system. If you are a current customer and have an urgent issue, please call 800-635-6156. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Not every feature is included or available with every plan. 111 Lawrence Street, Framingham, MA 01702. No. Our easy-to-use medical alert systems let you summon any type of help whenever you need it, any time of day or night even if you cant speak*. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. Chaudhuri, Shomir. Philips Lifeline Emergency Response System Services Provided In Quay County Philips Lifeline House, NM 88121 Office Hours. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. If able, users should always press their button when they need help. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. We are here to help! Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status.". Lifeline did not provide the necessary or correct . After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. Click to reveal (Of course, Lifeline can call EMS, too.) (2021). All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. Connect with Lifeline. SafeHome.org may receive compensation from some providers listed on this page. Customer Services Portal Have a non-critical service request? He has had for a few years. Although the product line still bears the Philips name, the company sold it in 2021 to ConnectAmerica, while maintaining an equity stake. Submit Incident Report| Provides freedom and peace of mind while at home or miles from it. Over 1,500 positive customer reviews and a 4.6/5 rating.Recommended by over 200,000 healthcare professionals. See below for details about our policies and processes. These fees might be waived if youre a member of the military or AARP but in my opinion, nobody should have to pay these extra charges.