You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. It seems like client script doesnt see variables. Im wondering how I would make the required asterisk show on the field? Check out the comment from Josh B. above. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. }. My line 3 is the if statement ending with the opening curly brace. You did such an amazing job. Thanks, -e. I think any time you can use the out-of-box behavior you should. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. Read on for a fairly simple solution to this problem! the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Hello Mark, // Only run eval() function once to avoid recursive loop access of field label? By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. This works just as well: Ugh. Why is eval being used? Keep it up. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. I can log the value from the business rule so I know its being set correctly there. We had to take Calgary Patch 3 to resolve this issue. The reasons you might want this sort of The reference qualifier here is important. This should work better. Did you make your solution work in Service Portal? The post Certified Diversity Recruiters appeared first on Crossfuze. Labels are the pretty version of the data that drives behind it. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Then you just need to add the correct format in your client script with the correct parameters: changeFieldLabel(u_tractor, Old Road Tractor, white, bold, black, 1px dashed white,0 5px,,underline). 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. Ive confirmed that its not the business rule. To use variables from a Record or a Reference (dot-walking), expand the data pill to show its fields. Record producers provide an alternative way to create records through the service catalogue. Adding a Redirect and Info Message to a Record Producer, //Create the html contents of the information message, //Get the values of record producer variables to populate the 'work_notes' and 'short_description' on generated record, "Please contact customer with new password via: ", //Populate Assignment Group (name must be unique), 'The IT department will contact you for further information if necessary.
', //Redirect the user to the 'ess' homepage, Comparing the Differences Between Two Strings, https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Mark, any chance something like this could be done to a change the name of a list view column header? This editor is a formatter added on records that are generated by a record producer for task-extended tables. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Client scripts cannot be run from a list view. Thank you for taking the time to read this, I hope this can be useful in the future. My users certainly enjoy it. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. You did such an amazing job. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. It worked perfectly again after that. I need to underline my text as well. No way to handle the container, but you can hide checkboxes. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. For several script types the RITM Glide Record is available as JS variable 'current'. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); // Store empty variables as string of commands How To Add Schedule Job In Update Set In ServiceNow? I search the glide system class documentation but could not spot it?? Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. producer. The primary difference is in the way the elements need to be selected from the DOM. var emptyVars = []; Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? I am not able to fetch the values for these fields in the script. This will sound strange but what about form sections? You may have some cases where an un-changed default value might actually be useful information. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. Thanks for the feedback! Theres no good way that I know of to do this. Condition: current.script.indexOf ('Force population of record producer') == -1. The post Certified Diversity Recruiters appeared first on Crossfuze. We are using the Summary of Requested Items mail script from the wiki. Is there a single-word adjective for "having exceptionally strong moral principles"? Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. Save my name, email, and website in this browser for the next time I comment. Thanks Harry. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. Question asks for Record Producer, not for record created from Record Producer hence answer is B App Engine Studio creates the Catalog Item. Sign-up to get the latest news and update information from ServiceNow Guru! servicenow catalog variable types. Tina, You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. I agree that they still can be incredibly useful in the right situation. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). Now this is how these two look in the portal: Lets navigate to the sys_choice table. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. Please specify through example. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. Any chance someone has already figured this out? Thank you for sharing. So for example. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Here's another example that shows how you can access record producer variables using the 'producer' object. I think the problem is in your if statement. From the ServiceNow Wiki, here is some documentation to read before you start building your report. If youre going to use this a lot I recommend setting up a global UI script with the following function. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Thanks for the assist! Nice work!, What does the $ & $$ means in above script? Subscribe to get the latest news, events, and blogs. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Im not experienced in DOM and not understanding how to find this Element? Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I generally will use all lowercase with underscores if I need to include spaces in values. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. Other times you'll need to do a GlideRecord query to get it. I've created a 'changeFieldLabel' function for this purpose. Keep it up. . eval(scriptCode ); You can create Service Catalog record producers directly from a table record. Your above solution works brilliantly, if we dont have check boxes and Containers. Im not aware of a way. What [] Even when specifically naming the field. Adding a lines like. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. /* Put all variable values and labels from the variable pool into an array */ I think form annotations are probably the best option on a standard form. I have made a few adjustments to Marks UI Script to achieve the underlined text. Not sure if its possible there actually. What video game is Charlie playing in Poker Face S01E07? Use the Data panel to see the variables and variable data types for a flow. Is it possible to change the table label using something similar? Only thing I can think of that might work is just to replace the label text with label text in bold tags. Say if Region is Africa, my next label should say which location in Africa? Build like you mean it!! You did such an amazing job. We recommend that you post it on the ServiceNow Community Forum. Default variable editor The default variable editor is applicable only for record producers. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Does a barbarian benefit from the fast movement ability while wearing medium armor? As explained above, the key to making this work is a display business rule. That might just do the job.. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. A record producer asks the user a series of questions that can be used to generate many records at a time. Is there a proper earth ground point in this switch box? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Time arrow with "current position" evolving with overlay number. Then you can invoke the function from any form with a single line. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Thanks for sharing! Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. How would you go about changing a catalog variable label on a catalog task? I would like to be able to still use the variable set but change the label. Heres another example that shows how you can access record producer variables using the producer object. Hi Albert, The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. You can also view the icons within. I used the catalog variable code above and it works great on the catalog item submission form. Thats handled in the else statement in the business rule script above. It worked from Global Application :). Thanks for your post on this!! What is the correct way to screw wall and ceiling drywalls? The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Now you know why I didnt include it in the examples :). I dont have a script to do that at the moment. Ill provide an update when I figure it out and if nobody has already posted it. We are noticing this in the latest version of Calgary. I dont think its been documented anywhere and I havent seen any other use for it other than this. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. /* Only include empty variables, and exclude Label and Container variables */ I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. redirect = 'home.do'; Here's another example that shows how you can access record producer variables using the 'producer' object. Form is normal . What if you have a label that you want to change based on the user viewing the record? If you want to try hiding variables whose default values have not been changed, then you can modify the script like this WARNING at line 13: Use the array literal notation []. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. Technically talking, both have different setup and architecture. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Is there a fix for this? For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. Now that we are here, lets sort by the Incident table. Letting users select categories may be specific to the scope of the clients work. The post Certified Diversity Recruiters appeared first on Crossfuze. I hate that message though. Specifically approval requests. I have tried the script. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. rev2023.3.3.43278. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? You can also view the icons within. The object reference is cat_item. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. My next question How can I make this work for Record Producers? This is just for standard forms. I just updated the code above with some versions that should work better. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Why are non-Western countries siding with China in the UN? Label fields label. Often times theres another script or form element thats causing the issue. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details var scriptCode = ; function onLoad() { Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. This was just what I was looking for, thanks for sharing. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Thanks for the feedback. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . With a client script you can target any field on the form and modify its label. 13K subscribers in the servicenow community. 0. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. for (var i in current.variables) { What is your opinion? How to get the children of the $(this) selector? Find centralized, trusted content and collaborate around the technologies you use most. I know this would mean a performance hit on the client vs running the major work server-side. When the record is submitted using a record producer, you are redirected directly to the generated record. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Any advice? message += 'Thank you for your submission.'; //Add the information message. Can you point me in the right direction? The answer is client scripting. Not the answer you're looking for? You didn't specify the context of your script that needs the variable values. http://theduke.digital/contact/ Duke Digital Media sponsorships \u0026 consults: https://theduke.digital Write your resume like a KING: http://theduke.digital/course-hired/ My 1500+ subscriber ServiceNow mailing list: http://bit.ly/fedoruk Twitter: https://twitter.com/rfedoruk LinkedIn: https://www.linkedin.com/in/rfedoruk/ CJ\u0026TheDuke Podcast: https://feeds.transistor.fm/cj-the-dukeDonations: https://paypal.me/robfedoruk Want to take your ServiceNow reporting to the next level? Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. Populate as many categories as you would like in here. For the itemVars while loop, And within the producerVars while loop. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. Good question. It would be nice to not include those that are empty. Ok, any idea how to do that? You did such an amazing job. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. Note: The performance of this report depends on the number of variables and incidents in your system. id); Non-admins can still see all the empty variables. Ive updated the instructions above. What kind of script object are you coding here? I want to display a HINT when we hover over the selected choice . Unchecked check box variables actually have a value of false. If you walk through that reference, youll notice that sc_cat_item_option is empty. Its not anything that you need to worry about in this case. Sign-up to get the latest news and update information from ServiceNow Guru! Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. I got the same warnings when checking the syntax on the BR. This value can then be used for reporting or other purposes in your system! You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. I havent seen or heard of this issue. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. You might check your browser error console to see if theres anything there that would point you in the right direction. So the message that is added in Firefox is like this- I tried just using the variable set field name and no joy. How do I find what Element I need to change when it is part of a variable container? Because they have a value, even unchecked check boxes will appear when using this solution. This solution is not compatible with the Service Portal. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Lets create a new one. Sorted by: 1. Well done. Open any record producer record, for example, Create Incident. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. This is certainly possible, but it depends on how you are including those variable values in your email. For a beginner like me, it was not obvious that I should have checked the insert on the business rule. To fully enjoy this site, please enable your JavaScript. Great site you got. gs. I've updated the article. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; How do I get the current date in JavaScript? It is common for users to request that record producers and catalog items be made public on the Content Management System. Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case.