Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Can I buy tickets that are personalised with someone else's name on them? The 1975 Tour 2023. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 2. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. That's not something you're likely to shake off. 2.4 Listing. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. To post a ticket for sale on viagogo You must first register with the Site. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Jay Chou Concert Tickets. This advice applies to England. In the event of a postponement, refunds are not granted. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Join The National Math and Science Initiative Class Action, Today! 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Instead, it sat on your $2,031. Viagogo had a selection of how much did you want to spend for a ticket. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We will also add Tax on our fees as applicable. 4. Wait for a StubHub representative to reach you. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Case Name & No. 2.9 a) Exception to Sellers Obligation to Confirm. They were instructed to mail the tickets to Ireland by five days time, a deadline . Our guarantee does not affect Your statutory consumer rights under UK law. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo will keep saying they already paid you but they will never show you the proof of payment. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This field is for validation purposes and should be left unchanged. This has reportedly been a long-standing policy of Viagogo. 1. spiritus Forumite. 2.2 Registration. The Weeknd Concert Tickets. As well as was able to select what section I wanted to be in for the price I had selected. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. . They did not admit to law breaching and refused to provide a refund. 6.6 No Agency. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Calls for cancellation and refunds as Elton John postpones tour dates 4.2 Stolen Property. 2.12 Seller Payment. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . 6.1 No Warranty. Viagogo customers are struggling to get refunds for cancelled and If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 'It's clear as night and day the 2020 event is cancelled.'. Red Hot Chili Peppers Concert Tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We will contact you. Invalid tickets are defined as anything where buyers are refused entry. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. They gave me complete nose bleed seats. I entered the incorrect email when registering, how do I change it? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Which? Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Generally; If an event is cancelled - you do not have to do anything. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . They will not give me any explantion for this. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 6.10 Notices. I received an email 4 days prior to the event, stating the ticke. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If the event . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Even if you are, it's likely to be a more complicated process. Thus, the ticket price shown (before our fees) may include Tax as appropriate. 'I was scammed out of 160 after fraudsters tricked me into buying fake The revised version of this Agreement is automatically effective after it is initially posted on the Site. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 3. Viagogo reviews, customer feedback & support. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Take a photo of a faulty item and add a brief description. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . But Which? This article is published to give you an update regarding the class action filed against Viagogo. Can I Get a Refund from Viagogo? - GetHuman Terms and Conditions - viagogo ticket exchange Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. PDF FanFair Alliance - Ever get the feeling you've been cheated? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. 6.8 All Sales are Final. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Gig tickets: How to get a refund when the show won't go on We would like to show you a description here but the site won't allow us. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Rufus Du Sol Tickets. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Coronavirus outbreak: cancelled or postponed events - can I get my money back? Such notice shall be deemed given one business day after the email is sent. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Far too many 3rd parties in there. viagogo - Buy & Sell Concert, Sport & Theatre Tickets viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Chris Brown Tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. One Direction Tour 2023. Viagogo | Complaints | Better Business Bureau Profile 6.5 Tax Indemnity. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Trying to call the customer service is ridiculous with 3 hour wait times. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Romeo Santos Tour 2023. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. 2.14 Substituted Seat Locations. . Apparently not. Taking this information, will will help rectify you complaint! We think businesses - especially those with substantial resources - should still provide refunds for events . As well as charged me double the amount. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it According to the consumer group Which?, Viagogo's terms and conditions say . Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. . history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 4. By using our Site, You agree to accept this Agreement. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). When listing seated tickets, all tickets in the same listing must be consecutive seats. About Us that reports on class action lawsuits, class action settlements, 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'.