Learn more about Clipper on your phone. This is one option for using up the funds on a paper ticket you own. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream If this happens at any time, please call Clipper at 877.878.8883 for a refund. 0.749023 g You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. /Tx BMC I dont think you can get back the basic Suica fee either. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC New to Clipper? Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Eventually, we got the refund. Only registered Clipper cards are eligible for refunds. EMC Clipper's on your phone! You will get a check in the mail at the address you provide. 0 0 10.1455 10.364 re Ticket Refunds. Transit pass refunds are subject to transit agency approval. What should I do if my card is lost or stolen? endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Donations of tickets with unused value of less than $1 can be made to local non-profits. 0 0 10.146 10.364 re f For more information, call the BART Treasury at (510) 464-6841. EMC If you forget to tag on and/or off, you will be subject to citation. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream It's just $3. New. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC /Tx BMC Latest Clipper News Never miss Clipper news! You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. For more information, please refer to our pre-tax payroll deduction web page. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Key Clipper information translated to Chinese. If your card is registered, contact us so we can block your card from further use. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. /Tx BMC To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. H*2T0T3415Rf& If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . 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For defective cards, no fees will be charged. How can I manage the account on their behalf? Learn more about Clipper on your phone. /Tx BMC o American Express Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. /Tx BMC Unfortunately, the Clipper Card doesn't allow that. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. My spouse, relative, or close friend needs help managing their registered Clipper card. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. E\\y\F@B.THH!*o* Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. And Metro card. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. How many people do not know and never retrieve their funds? After that, you need to tag on and off for each ride. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. All Access Digital offer for just 99 cents! Choose to stay logged in or to log out. The other option is a refund. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Then when you exit, Caltrains will tell you that you have a negative balance. Roadshow. /Tx BMC Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. However, each Go Pass user will only get two replacements per calendar year. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. So we just kept our Suica as well as our Icocaused in the Kansai. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " A reader in a prior column thought $300 had disappeared from an account. Otherwise, you will be logged out automatically. Refunds are subject to the fees in Section 10. If your card is registered, contact us so we can block your card from further use. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? I only pray theyre still there. 0 0 10.1455 10.364 re endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility at our Go Pass and Smart Pass eligibility checker. BART will refund tickets with a remaining value greater than $1.00. It is available for free to eligible university, and hospital employees. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. What can I do with an online Clipper account? Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. What should I do if my card is lost or stolen? What can I do with an online Clipper account? HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC Your session is about to expire due to inactivity. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Someone else may be able to use it. One beep means you have tagged on, and two beeps mean you have tagged off. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Choose to stay logged in or to log out. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. f He started his journalism career as a sports editor in Iowa in 1975. H237402VH2P0P04341Qf& /Tx BMC The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Enter and space open menus and escape closes them as well. Location of mushroom dispensaries in Oakland? EMC Clipper App. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p /Tx BMC If a Clipper card is not used for six months, it can be deactivated. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Should I stay at a hotel near the airport? A: Many others are praying, as well. endstream endobj 224 0 obj <>stream /Tx BMC -=9&_j?N3?vjUaFXpJ| They are. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. H*2T0T3415Rf& f 0.749023 g The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. All rights reserved. Only registered Clipper cards, are available for refunds. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream The VTA Smart Passallows unlimited travel on VTA buses and light rail. We cannot give refunds for partially used passes or tickets. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. So take your balance down to $1.50. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. E\\y\F@B.DHR!"g/ Is there a way to purchase the card without paying the fee? 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Stanford, California 94305. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Clipper is a regional transit card that can be used on all transit in the Bay Area. And my Oyster card. If a Clipper card is not used for six months, it can be deactivated. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. (Some limitations may apply.) endstream endobj startxref 0 %%EOF 332 0 obj <>stream Key Clipper information translated to Spanish. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. H*2T0T3415Rf& Orders will not load if your Clipper card balance is negative. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. /Tx BMC Minimum monthly payments are required. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. 0.749023 g Tab will move on to the next part of the site rather than go through menu items. Up and Down arrows will open main level menus and toggle through sub tier links. $16.99 10% off. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Phone. Station Agents can also provide pre-addressed envelopes to Treasury. f No service to Chase Center atthis time,stay tuned for updates. EMC /Tx BMC Clipper is the all-in-one transit card for the Bay Area. But the other way is get you $$ back is to understand why they charged $3 in the first place. If unsuccessful, your Clipper card may be defective or damaged. Refund will be given as Returns shipping; 14 days: Money Back: . For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Does this mean my card is worthless and I might as well toss it? BARTs Treasury Department will then process the refund. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Add value, set up autoload, and check your balance! How can I cancel my card and get a refund? H*2T0T3415Rf& Mail the ticket(s)toBART's Treasury Department. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Yes, you can manage your account using the Clipper app and in your mobile wallet. Here's what you need to know. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream I havent needed to use it in that time. Clipper says it does not take funds away, even if the card goes unused for years. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. For faster replacement, you also can pick up your replacement card at an in-person service location. You can add value, see what's on your card, and see recent transactions. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. But nobody did. There is a $5 fee for this service. You have to fill out a form. 0 0 10.146 10.364 re /Tx BMC Registration is easy, and its free. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Any suggestions, or is this another way for a government-backed agency to abscond with my money? Registering your card protects your card balance and allows you to set up an online account. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. For details about how to apply for a refund, download theClipper Cancellation Form. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Will the toll lanes reduce traffic jams? You can also log in to your regular Clipper account to see your balance and download a transaction history. EMC EMC EMC All rights reserved. Metropolitan Transportation Commission . 0.749023 g So what you could do is to rack up a negative balance to offset the $3 fee. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 2020, Metropolitan Transportation Commission. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. IMPORTANT: Clipper cards will hold funds for . And Orca card. H*2T0T3415Rf& What a scam! endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream What do you recommend for getting this resolved? Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. (visit our Chase Center Servicepage /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. EMC Credit Card Type (check one): o MasterCard . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Only registered Clipper cards are eligible for refunds. Graduate students are not eligible for a free Go Pass after this date. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. This option helps you avoid paying for postage and is the most secure option. We recommend that you do. No service to Chase Center atthis time,stay tuned for updates. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. f You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. No. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can have multiple adult cards associated with a single account. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. How can I check my card balance or how much I was charged for a trip? H*2T0T341f& endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Q&A: Highway 101 express lanes opened Friday. E\i\\ But alas, no longer on bART as they now wont let you exit like they used to. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Min of $5. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. There is no replacement fee for lost or stolen Go Passes. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. E\\y\F@B.DHR!"g/ I no longer need to use Clipper. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. HD 0UR K(EP%xg:#6(=VU-zTqwn?p The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream