For more information about guidelines for Charitable Donations, you may wish to consult www.irs.gov. We'll, to make a long story short I reached out to corporate who directed me to the Store Manager Jenny. I tried to return the items on Monday October 12, 2020. The return would not be accepted if you fail to submit the receipt you got while making the purchase. I told the clerk I wanted to buy the bag. The employee told me she would not except anything. In order to ensure that there is always room for different items to be stocked, merchandise is removed from the store if it has not sold within 4 weeks. And he said there is an announcement on the stores intercom which there isn't. If He/She is mad the prices are marked up. To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. I took the radio back from the cashier (so they couldn't re- sell it. Gave me a personal Store Credit to spend in all Goodwill. Other times, the item must be refused because it costs more to transport, repair or refurbish than it . Most employees cross board are fine. That was nice of him but It was still impossible for me to pick it up until two days longer than he offered. Your website does not state that. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. If there isbany problem I have 7 days with the receipt to return and be refunded.Got home and the Tv is not working. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. I understand the good this organization does for communities. So my question to her was * so, l was told wrong when l specifically asked. Bought clothes for my step daughter. Managers go and check records on cameras with NO proof Why they perform an action.Just pure discrimination of customers. If this is the policythey should test and only sell products that actually work. The clerk then said if anything didn't fit it could be returned to any Goodwill store. I hope you will listen to this little voice from your one tiny customer. The manager said Goodwill paid for the next door. Goodwill Industries of Northwest Ohio is dedicated to providing effective, comprehensive employment services to men and women with criminal convictions. Then we should have been told at check out or signs postedneither of which happened. That's why you sell broken stuff all of the time. Wait until the Goodwill team signals . I threw my 30$ useless card out it's useless to me. DAMAGE to the top part that I was not allowed to see when I picked it out. Better build bigger stores because you are going to need them for all the stuff now that you've off all your customers . I purchased this morning two charter club feather/down pillows still in their plastic bags with all marketing signs indicating the brand and everything. The goodwill I visited 3/12/18 told me today that they do not do returns. They are not about helping people find jobs it's about corporate greed!!! And Resellers would have a knockout drag out over the stuff! If they are having a good day they mark the prices down. Isn't Goodwill, Goodwill? Let me let you in on somethingEVERY store provides jobs. Ironically after checking out and receiving this receipt it now displays the new return policy and states you have 6 months to use any "in-store credit". I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. Job Club They looked brand new. Goodwill won't accept the products like furniture, bean bag chairs, sleeper sofas, large appliances, plumbing materials, and window blinds. Goodwill Industries International At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). Cincinnati, Ohio 45215, | All rights reserved | Thrift Stores Cincinnati, Community Recycling and Donation Drive Services. Everything you get is donated! I didn't have time to shop around when I was in there for the return so I requested store credit for another time. Goodwill Central Coast information for tax return with address of your donation center. You cannot use the fitting rooms in these stores so you are buying blind. The clothing and linens are baled and sold as salvage or recycled with local rag companies. As it stands today when you buy something there and return it even literally five minutes later, they've got your money and they will not give it back . When I got home and took the pillows out, I discovered that inside the pillow cases was nothing but another closed case filled with foam and nothing that looks like feathers. Case in point.I looked at an item with original store sticker $1.99---Goodwill sticker 2.99. Their clothing has increased way substantially anyways but I shop there being they donate 90% of the proceeds but now I don't even think that could keep me going. Central Florida's New Return Policy Sucks That Is Not Fair, I Should Be Able To Exchange A Pice Of Clothing That Did Not Fit, With The Proof Of Purchase The Next Day I Purchase. What a waste of money. However they will give cash back on a credit card purchase that is returned. Resellers would price match stuff now They have smart phones to help do that quicker! I frequently shop at Goodwill. Where was my in store credit. Then I had to give my ID to get my money back. It's like lottery or gambling I'd guess.i got 15 dollar electronic musical device spent ten for specific power supply lacking with device and it had burning smell at once. What am I suppose to do? That doesn't make sense to me*. He quickly replied "No" this person was to the point and made it clear to me and many other customers of their policy. Your fitting rooms are closed so I can't try anything on. Create your signature and click Ok. Press Done. Electrical equipments in. I realized they must have come from one of the locations I visited on my outing. The customer expected it to work. Returned to store told no refunds or exchanges. It didn't. We hold items for 30 days, if the item is not picked . 10600 Springfield Pike I feel whoever checked the incoming items failed me as well as the cashier for not informing me. I bought a microwave for a family in need just to find out it doesn't heat up. I shop there and donate and I don't like being waited on or helped by hateful people. This fair policy had always made me feel free to purchase even high-end items without fear of losing money because of an unexpected reason to return a purchase. And then they started jacking the handling prices up! I push the cart to the side and told him i dont throw my money away on things that i could'nt be sure to work. Goodwill stores used to offer a seven-day return window, but they extended their policy after removing the dressing rooms from the stores. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. I would NEVER shop a Goodwill with a no return policy. I asked if these items didn't work out could l return. Fitting rooms closed, cant try anything & I return my some of my purchases that dont fit 2 days later for in store gift card only. Goodwill? How can it be legally and morally right for a store to be able to sell the same item twice at my loss ? Return Policy Goodwill accepts returns on clothing and electronics only; receipt must be present. And they don't honor it half the time since their workers seem to make up their own rules. Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. No you have to double charge people. I used to be a regular customer but not anymore. If I knew this I would have never taken the risk of this purchase. I purchased some items on July 29th 2020. Your email address will not be published. I shop Goodwill stores in many areas. BUT, after leaving the Lakewood Ranch store yesterday I am quite confused. She said firmly that she would only do it this one time?! Guess Not! If the holiday falls on the weekend, it is observed either Friday or Monday, please call ahead if you are unsure. I purchased several items of clothing which totaled to be a little over 40 dollars. I USED to be a fan of GW. I guess it works differently when you purchase online. I returned a printer for not having a power cord within the box the day after purchase. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. They pay people to check the items before putting it out. Frequently Asked Questions Thank you for shopping at Goodwill's network of 19 stores and boutiques in the Greater Cincinnati area. I have never had this experience before! I have a very hard time fitting it in my car so I TRIED to return it today. Or maybe now is the time to move to Salvation Army. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. A phone will work. Quickly move out of the way when you hear "Cart moving.". Wrong. Bad customer service. And he said there is an announcement on the stores intercom which there isn't. I will never donate another sock, shirt or skirt to them ever again. It is a non-working charger that should never have been placed on the shelf for sale in the first place. VERY DISAPPOINTING, My name is rafael castillo.went to goodwill store in downgoody in georgia purchased 3dress try to exchange same day ,they said is no exchange ior return in goodwill ,no fair expenden money and no even have the change to exchange the item,never buy clothes anymore at goodwill. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. He said it was "against regulations"! I bought new items from a nearby goodwill store. How could you guys sell broken items saying it was tested and will refund your money back if it is not working. Where is the logic in any of that?? So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. 99% of the time there is a different item in the box than what it shows on the outside. Why should they profit from it. $30 down the drain. Went back to return iclothing thinking we would get store credit. I purchased a DVD player and found out it didn't work! Developing a Written Substance Policy . Purchased glass measure cup. And I will explain to you why! Not even Store Credit??? Hours Guide Goodwill Ohio Marysville 43040 Goodwill in Marysville, OH 43040 15709 Us Highway 36 Marysville , Ohio 43040 (937) 644-0193 Get Directions > 3.5 Hours Hours may fluctuate. I received 2 items for my birthday in March. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. All other sales are final. But it didn't bother me too much because I knew if I got a dud I could always take it back and find something else. In December 2017, the United States Congress passed a new tax bill into law. Customers are allowed to stand in line by maintaining the appropriate social distance. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. In our stores these New items are called Buy Outs and are marked with a Purple Tag to make them easier to identify. No more! I have not even left the store and told the manager that i wouold like to exchange it with something in the store since they will not refund my money. Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. So if you have questions like can you return things to Goodwill? Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. I also noticed that your prices are beyond ridiculous but even more or the same as new. You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? Beware of the time of your purchase because it's only 7 days that they allow you to return an item! That, coupled will their 501 C-3 status for nonprofit makes to be a extremely profitable corporation I would say . Telephone # (804) 745-6300 in Central Virginia or (757) 248-9405 in Hampton Roads. Having a receipt and having tags on them still you are double dipping the consumer. Guess what. Customer got good price stuffs and people and get jobs and education. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! If I bought a VHS Player and it ate my favorite VHS Tape, you'd better believe I'm bringing it back to that store and heaving it across the store until I get my refund. I shop Goodwill almost everyday, back home in Arizona. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. Then told me I could never exchange anything in the future and that they had cameras. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. How did they know? One mentioned depending on how they fell that day that is how they mark the prices on the items. I felt I was inconveniencing him. I strongly believe the Goodwill stores are for people with LOW income -that's the idea. The woman was degrading rude and downright not a nice person. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. Stay away this place selling broken stuff but dont want to take responsibility for it. First I waited for the manager about 5-10 mins. It's a really frustrating experience and there is no Goodwill about it. Obviously the customers are touching the clothing on the racks and yet we can't try any of them on or even go to one of their mirrors and hold it up to see how we look? They are rude and unprofessional. For a nonprofit organization with the owner making 2.3 million in profit a year in his pocket from donated items that they resell do not give refunds or store credit over clothing that does not fit is ridiculous if not downright theft from their customers. The return policy at Goodwill is pretty stringent. They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. and so I proceeded with my shopping after getting my in store credit and the manager came and found me to let me know in a very rude way I thought that if I was to return anything there ever again I would be 86 from the store because none of that stuff was bought there because it wasn't double marked I purchased 4 more shirts that night and low and behold look at that they're not double marked either so I'm going to be going into day to purchase some items ones that ive find items that are not double marked. the most important things that hurt my feeling the most is the words from manager (I mean the way he talked to me). Most follow the policy stated on this page, but not so with the Sacramento stores. They told me to take it back to another store. Here is All About It [Updated], Does Amazon Accept EBT? Prices are sometimes higher than in the store and refund policy is ridiculous. My friend was looking for a used board game and I told her if she wanted to waste her money make sure to sit there and un -tape all their games in boxes to check that everything was there and that everything worked cause she can't return it. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. Sale prices are in effect for the day of sale only. If we don't love it and it fits we don't buy it. I bought a DVD player for my daughter's room, paid $10 and it didn't even work, that's just not right, all I have to say is goodwill sells what people "donate" they dont don't even check if it works, then have a no return policy, just a bunch of rip offs!!! Are there no QUALIFIED PERSONS in back that test these items before they're placed on the shelf to sell to the public? However, you cannot request an exchange for an unidentical product even if it has the same value. Once you pay for the product, you will not be able to return it. What is Goodwill's Store Refund & Return Policy. Please include the requested accommodation and your contact information. I bought a stolen thing, and now the police and the court are looking for me, They sold me a 200.00 tv that does not work at all, googled it and thw capaciter is in it, they have the right one to be dealing with if they do not pay me back my money ill be in touch with this website fo get you all to help aid me in a lawsuit that we all can file. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. They refused saying they are not doing returns now and would not take them back in the future. The organization does not allow returns by mail. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. Seems ridiculous to me and we donate all the time. Old used shirts. Wore one pair one time and they fell apart. Bad business decision.Bad judgement to change their policy. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! I felt so offended I didn't know how to react. Learn about Goodwill of North Georgia's mission of to enhance people's dignity and quality of life by strengthening communities and providing opportunites. I was polite, but when I checked out the cashier said Goodwill's new stores have no changing rooms. If they are having a good day they mark the prices down. No returns on sale merchandise. I looked around to see if there was anything else I wanted. Hiring Events. I'm vacationing in New England. Every 30 - 45 minutes, the crew will pull 20-25 tables with older merchandise from the floor and add 20 - 25 tables with new goods. Apparently not anymore. They had put the best plates on the outside. Damage and loss prevention and handling the merchandise. Tax professionals advise donors to determine the value of their items. You Non-returnable items include Books, Jewelry,Watches, Records, Tapes, CDs & DVDs, Furniture, Ink, Software, Seasonal and discounted Items. Customer service does not exist at "Goodwill". Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! We want you to be happy with your great finds. And the Manager was rude TO A 60 YEAR OLD RETIRED GRANDMA IN FRONT OF HER GRANKIDS,,! I'd hate to think it's intentional. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. No thanks, give me my money back. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! TALLMADGE, Ohio - Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland counties opened a new retail store and donation center last week in South Plaza at 501 South Ave . I also work in high end retail. Goodwill said the threats appear to be directed at a particular store in Stark County. I believe that the administrative offices need to make sure policies are followed in ALL stores. It's just not worth it to lose that kind of money. However the tax you played should be in loaded in store credit. This handbook applies to all Goodwill Industries of Northwest Ohio employees. Thank you. Practice good hand washing. All stores in Stark County will remain closed until Friday, but donations will be accepted at all sites. I was never told that they were going to change this. They refused because it was on sale items.. i wasted $80 in the air. Goodwill gives back NOTHING! Change your policies so they match what customers expect. Items without a price will NOT be sold. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. I just returned some jeans I bought yesterday, since I eyeballed the sizes. I was told no returns or exchanges that I could just donate the item back to the store. Because Goodwill didn't research it enough to find out what the true value was! And I bought two electronics on sale for 50%. Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. Stupid. I just went to a Goodwill store in St. Louis Park, MN, a suburb of Minneapolis. Learn How Donate Donations of all kinds bring meaningful change to the environment, individuals, and our community. At the Prattville Alabama store, l have ALWAYS had good buys but on 12/1/2019 l purchased several items including 2 pair of really good walking shoes.