This rating includes all dealership reviews, with more weight given to recent reviews. !! Case Summary. Called/ texted Merlex to inform them and see what they can do. plenty of opportunity to grow depending on what you would like to do. pay could be better. Gave me numbers on the phone. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 10 stars!!! I was very scared that they will frighten my daughter and neighbors. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Initially I showed him a car that Id settle for but wasnt in love with. Great deal, I thought. Specialties: High End Used Car Sales. I informed her, ok but was waiting to hear back from the sales person. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Who's crazy enough to start this website? They gave me a different one that needed new Brakes and tires. If you do not agree with these terms, then do not use our website and/or services. Please teach me how to make the bank stop frightening me. its only been two weeks and he has proof he put down what you asked for.". Read more reports about Merlex Auto Group. Check reviews anywhere about this place! February 2022 check engine light comes on again. Error in sending request, please try again. File your review. THAT NIGHT, lights appeared in the dashboard. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. The police officer asked "how? You are absolutely right that we should have done a better job of following up with you properly. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Merlex Auto Group. Reviews. Sales: (703) 685-9312. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. Otherwise they will come to my home and make to me bad. Merlex Auto Group. They said that everything was already discussed and I should just sign what was discussed. They have the best inventory of lux cars. Salesperson Zaki Hairat drove the new car to my house. She indicated she would get with him to check the status. This is the best way to manage and repair your business reputation. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. 185 were here. That's the way you make sales and retain satisfied customers!!!!! How those businesses take care of those complaints is what separates good businesses from the rest. Yelp users havent asked any questions yet about Merlex Auto Group. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. NEVER!!! I highly suggest, next time you spend over $10, you get yourself a keeper. They definitely give you the star treatment here! that night, after bringing the car home, lights appeared on the dash! They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. I visited dealership MerlexAutoGroup. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram REBUTTAL BOX seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Find out what works well at Merlex Auto Group from the people who know best. Merlex did not have the vehicle we were interested in purchasing. Called in. Some of the employees are rude and not helpful. It was not discussed. FRAUD ALERT:. 5. Wondering if a report is missing? Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. He said, he cant. Merlex Auto Group's phone number is (703) 685-9312 What is Merlex Auto Group's official website? 72 Verified Reviews. Blessing in disguise He spent 75% of the time i was there with me. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Visit Merlex Auto Group. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Off course Nothing! It looked brand new being a used car and all of the customer service reps handled me very well. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. Yet, i have never met him before this day!!!!!! We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hiding negative complaints is only a Band-Aid. He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. He knew nothing about the car so i should have known he knew nothing about anything else either. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. MYWOT. On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Clerks from Bank Ally call me every day. Corporate Advocacy Program: How to repair your business reputation. I have been in sales for over 49+ years, and I KNOW the importance of following-up and following through!!!! 1105 N Glebe Rd Arlington, VA 22201. #1 Luxury Auto Dealer in the Washington, DC Area! Domain Created. I said I was not pleased but sh-t happens. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. JULIAN TOOK VERY GOOD CARE OF ME. After that call, employee Sid gave me Bill of Sale. This business is unclaimed. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Was told I signed sold as is and that I didnt purchase warranty. Safe. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. They have hidden fees. Dealt with Jason and Walter. They assured me that they would rectify any issues and disappear when time to do so! Great selection of cars they play extremely fair and honest and they get you the best loan possible out there Walter gave me the best experience with buying my first car. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. Merlex - the masters of bait and switch. Write a review. Estimated amount consumers saved since 1997: $15,590,010,907. They immediately treated me like family, and took their time to give me a tour of the vehicle and a thorough test drive to make sure it was running fine. On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Beat local competitors. :$6K . BBB Business Profiles generally cover a three-year reporting period. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. 5 hours later I received a random text from a different sales rep asking how my test drive went. All rights reserved. 4. Want to share your experience with this dealership? I signed the pages where the employee pointed with a finger. THIS IS FRAUD! Communicates outside of dealer hours!! Sales (571) 200-0879. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. Copyright 1997-2023, Ripoff Report. Dominate search results. We were going to drive 2 hours together to see them. So now Im paying for car thats just parked! 7. Get more reviews from your customers with Birdeye. Finally, one place to get all the court documents we need. 1. if you can, stay away from these frauds! I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Flew in two days later from Georgia. Search consumer complaints, reviews and information about merlex-auto-group. Etta cost are not listed in ads or on their website. Ally bank gave me the reference number. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? Completely Dishonest and Fraudulent!!! 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. View all hours. Sales: (703) 685-9312. GoooooooooooooooooooooooooooooooDdddffff. I have bought over 20 cars in the last 18 years. He was very knowledgeable, thorough, kind, and most importantly very honest. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! I was scared that they will break my doors, windows and home stuff. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138, Merlex Auto Group Mike - saleperson Gave me the advertised price of a vehicle then raised it $12,000 Arlington VA, MERLEX AUTO GROUP SOLD A CAR WITHOUT DISCLOSING ISSUES Arlington Virginia, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Who's crazy enough to start this website? 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. Even called me several days later to say car was there, but you told me wasnt before. This was not what was discussed. Consumers love to do business with someone that can admit mistakes and state how they made improvements. The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. CARFAX does not have the complete history of every vehicle. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! DO NOT PURCHASE A CAR FROM HERE! Merlex gave me a great experience. 3.7. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. Now please pay attention to this the fraudulent actions kick in!! 2. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. You name it they have it. Monday. Consumers eligible for the Litigation Class are those . Merlex Auto Group. Was clean and in great condition. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I Talked with a sales person who handed me the set of keys and walked away. They told us the car moved to another dealership. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. 1 mile away. The Federal Trade Commission and the State of Illinois are taking action against Napleton, a large, multistate auto dealer group based in Illinois, for sneaking illegal junk fees for unwanted "add-ons" onto customers' bills and for discriminating against Black consumers by charging them more for financing. 235 Reviews. Dont click on those slick Ads! And of course, they tried to up sale me another auto on the lot. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent. Tell us has your experience with this business or person been good? I have a video record of it and a witness. This was the most stressful experience I've ever had buying a car. I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. This time I decided to take to ******** dealer. Write a Review. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. (I checked it by calling to Arlington police department). LOS ANGELES CALIFORNIA, Joseph Ilardi Joe Ilardi, joe_drFizzy, Journey Hemp co, Joseph Ilardi is a drug using, perverted womanizing creep Orlando Florida, Amazing Offer LLC Amazing Assets LLC Amazing Flipps LLC Michael Hilliard Ray Haynes Brittany Kerr Michael Williams They find houses of people that have died having little to no family. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. I get to the dealership and the truck was not in the lot. The following day I sent additional information pertaining to the sale via text message before they opened. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. Its HIS car, not mine. I spoke with substitute manager for that day Ray Kandahari. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. The Purchase Documents set is thinner by 1/3. Hamilton Ontario, Aaron Blumenfeld Joanna Blumenfeld, Leon Blumenfeld, Stephen Gross, Michael Lax, Joshua Dias, Michael Harari, their Barbados companies Panama Verde Inc, Panama Azure Inc, and their Panamanian companies Chirican Development Corp, Panama Verde Chica Bay SA, Inmobiliaria Quebromar SA, Boca Chica Hills 1 SA, Eco Geo Co Inc. Failure to pay due wage, failure to pay residential constructions management fee(two houses), Denying employees social security protection and labor rights, breaking arbitrarily four valid commercial contracts, unfair dismissal. YOU HAVE BEEN WARNED! The contract legally bound you to the terms and conditions contained thereinyetyou didn't even bother to READ what you were agreeing to! Horrible customer service. WARNING! Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. Owners who claim this profile can update information, boost SEO, and more. the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". Completely Shady, especially Ray the owner. One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. who took it far and beyond to make sure I left satisfied. Come Jan2022 job reopened so I started to use car frequently. Visit Dealer Website. I asked both of them for a copy of a window sticker or a list of the option packages since no packages were listed. BEAUTIFUL CAR WITH LOW MILES! strict standards for business conduct. I returned home by my car. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. I have text messages as proof!! Great deal done. Directions. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. On April 3, 2018 I got a bill and welcome letter from Ally Financing. Beware! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. There I was told that car needed a new engine! 1105 N GLEBE RD, ARLINGTON, VA 22201. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Find more than 112,707 complaints| Ripoff Report Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! If I could give this business zero starts, I would. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. Call no one call you back but before I bought car everybody from there company blowing my phone up. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. BBB reports on known marketplace practices. For more specific results for "merlex-auto-group". Specialties: High End Used Car Sales. |. Dear Mr. Bill, Was sold a car with a bad engine! They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into! Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Public Records Policy. I decided to go back and read some of the reviews more closely. Why Ripoff Report will not release author information! There is a very scary word "balloon on the 3-rd page of the Buyer Contract. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Very informative. File your review. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Always go with your gut feeling! Caution!! The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. Ford F150 was advertised at $24,277. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. Or at least Bill of Sale. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. Estimated amount consumers saved since 1997: $15,590,010,907. I dealt with the GM, Walter. We DO NOT remove reports. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Experience the car via video chat and ask the dealer any questions you may have. After I contacted the dealer on their 2014 Mercedes E-350 4 matic with the Amg package their price went from 10,996 to 14,996. 1105 N Glebe Rd, Arlington, Virginia 22201. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Easy Apply. we contacted the VA DMV INSPECTOR in RICHMOND as well as others! 1105 N Glebe Road, Arlington, VA 22201. Anyone from afar could see that the reason they were doing this was because we left a negative review. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. The case status is Other. Sales. Also he said that the total due is about $27,000. The cherry on top is the wash and detail they provide as you are preparing your paper work. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. United States. And the best part of all, documents in their CrowdSourced Library are FREE. 40 minutes later I completed a fiancial form. Merlex Auto Group. Directions From this document I defined the total selling price for the car.