New Jersey Housing Occupancy Limits, Articles E

document.write ("'><\/scr"+"ipt>"); Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. if (!document.MAX_used) document.MAX_used = ','; Per the seller's return policy in the listing i probably get osmo pocket instead." '&charset='+document.characterSet : '')); Now, even clear cases of buyer's remorse are allowed to return. You accept returns in your policy, and the buyer changed their mind about a purchase. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . As you may already know or will find out after watching this video that it simply doesnt matter. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You are the seller. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Tip If I accept it, I can still require a return of the item & always do. This is a good option for low-value items. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Withdrawals may be covered separately by the eBay vault. The seller claims the item is not compatible with his mobile device. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. I have a chrome plugin that replaces buyer with seller and seller with buyer. We've outlined yourresponse options below. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. eBay closes the case. I appreciate it. The seller is required to respond and honor their returns policy. Now I just have to hope he actually sends back the keyboard instead of bricks. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Here you can discuss returns with other members. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. This can be useful when the buyer isn't completely satisfied with their purchase. Select. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Go to your preferred carrier's website and purchase a label. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I originally shipped the item via FedEx because it's cheaper for heavier items. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. I denied the request, now Im pretty much waiting for negative feedback :(. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Most sellers don't understand this. eBay may step in without the buyer asking if the seller didn't respond to the return request. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. You have 3 business days to respond to the request and resolve the buyer's issue. Choose the item above to start resolving a return. All you had to do was call eBay and it was done. Sellers are required to deliver the item as it was described in the listing. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. the seller life. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. eBay Money Back Guarantee programs on international eBay sites. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. The return is treated as if the item didn't match the listing. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Select. This is at the seller's discretion. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Tip. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. I was not trying to show how it 'benefit a buyer". We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. I recently sold a dji osmo mobile on eBay, I specified no returns. The item in question is an electronic stabilizer with moving parts and motors. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. @missjen316 wrote: Fit issues are not covered by the MBGs. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. This is a good option for low-value items. Evidence of successful delivery to the authenticator Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Answer (1 of 3): Sellers are not required to accept returns. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. See our Condition of returned items policy. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Thank you very much for your help! eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Select the percent you want to deduct from the refund amount. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Whether you need to accept the return depends on their reason for opening the return. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. When a buyer opens a return request, the funds related to the sale may be put on hold. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. In some cases, your response options may differ. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Im on the phone with eBay seeing what if any options I have. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Answer (1 of 15): You get a refund. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. How to accept a return when the buyer changed their mind about a purchase. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. document.write ("?zoneid=4"); When listing an item, it's important to includeyour return address. Something went wrong. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. 04-18-2022 For returns and exchanges less t Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. For most purchases, buyers are refunded to their original payment method. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. You accept returns in your policy and the buyer changed their mind about a purchase. The seller responds to the buyer's request. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Tip If we're asked to step in to help, we may ask the buyer to return the item to you. See our seller protection policy to find out how to qualify to give a partial refund. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I recently asked eBay this exact same question. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. document.write ("