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Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Please ensure you read the credit details and then give us a call when youre ready to book. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. last updated: June 29, 2021. Please check your airline's policy. Please check your airline's policy. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Failure to provide this information on check in will result in passengers being denied boarding. Sign up for sale alerts, email-only discounts, travel inspiration and more. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Sometimes airlines provide us with fares they do not want displayed to the general public. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Please see the chart below to see if your flight is eligible for these rewards. Alternatively you can ask us for copies. you may have booked a United ticket that was operated by a partner airline). It is entirely at the airline's discretion to provide you with a seat on a later flight. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Failure to produce either may result in the provider refusing to honour the reservation. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Search for the total number in your party and log in (or Sign up) as yourself. So yes, they would ask you to upload some documents before . If you would not like to accept the future travel credit, we can look into the possibility of a refund. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. However, sometimes the deal may not be available for all dates or to/from all airports. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Basic Economy . Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. For your protection, we recommend that you purchase trip cancellation and travel accident protection. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Please reconfirm your flights at least 24 hours prior to departure. Do not book a roundtrip flight only to use the return portion. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. You will need to input your traveling companions' details before entering your credit card information. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Maybe. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Also, current discount deals are available at the link. Individual services and tour organiser packages. If you have a layover, you should check if there are transit requirements for that country as well. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). You will be given immediate feedback on whether the code worked and if not, why. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. DONT BUY REFUND POLICIES. The active codes can always be found on our Promo Codes Page. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). I had leave revoked in the military and had to cancel my trip. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Our agents cannot enter these codes once an order has been placed online. Never miss a flight (deal) again The credit will be for the remaining amount of your ticket. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Refund Policy. Travel insurance is also recommended by the Foreign and Commonwealth Office. We aim to provide you with an amazing travel experience. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. These policies and rules are binding on you, so be sure to review them before purchase. Tuition. If you don't see a credit there, but think you have one, just give us a call. If this is not the case, you must let us know. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. No. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We believe that travel is essential to a modern education and that students return enlightened and inspired. Fulfillment of a request cannot be guaranteed. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Please check your airline's policy to see if you might be eligible for a refund. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Please see your booking confirmation email for details of your booking provider and confirmation reference. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. How do I change or cancel my flight ticket? Always free! You are solely responsible for any such fees. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. If your airline does appear to . Additionally, a small number of itineraries do need to be booked via an agent. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. Were all working overtime to try and help as much as we can. One-way fares to non-US destinations can require special visas. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Airlines generally do not allow changes to your routing or name changes. Change rules and fees can vary tremendously. Have a look and see if there is one that works for you! StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. There are also plenty of travel deals available to all young people (18-25 year-olds). How much can I bring? Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Yes, your travel credit is good for the same airline as your original flight. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. To find out if there is a fare difference . No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Verify your student status to purchase exclusive student fares. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. You must not make any booking unless you understand and agree with these Booking Conditions. StudentUniverse empowers young adults to experience the world with discount travel. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. If your ticket was totally unused, itll be for the full amount of the original ticket. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. All accommodation ratings are set by the relevant provider. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Log in to your account on our website and go to My Wallet to view your credit. Additional costs are your responsibility. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. A package arranged by us will be a However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. We will message those requirements to you (if there are any) prior to you making any purchase. You also can't split it between multiple flights. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. This deposit is non-refundable unless your tour is cancelled by us. Such a change is deemed to be a minor change. Please understand we are working as hard as we can to help everyone. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. These policies and rules are binding on you, so be sure to review them before purchase. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. (Opt out at any time). Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). StudentUniverse (or any of its affiliated entities) acts as a travel agent only. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Well be with you within a few days. Travel documents cannot be transferred to another person to use. Youll be able to use it on StudentUniverse, for flights operated by that airline. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Airlines have been updating their policies regularly as the situation is still changing. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. And ICYMI, you dont have to be a student to book on StudentUniverse! Most airline tickets do allow changes for a fee, plus any difference in fare. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. You are solely responsible for any such fees as well. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Depends on the airline policy. Most of these changes will be minor and we will advise you of them at the earliest possible date. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations.