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Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Find out how we combat fake reviews. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. It was a great gym to start off my journey on becoming the best version of my self. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. 2023 Trustpilot, Inc. All rights reserved. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Plus side, plenty of cardio equipment. Would definitely give more stars if I could! I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Do you agree with TruGym's TrustScore? Good luck TruGym you are going to need it! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Any attempt to contact head office is ignored. Its not worth the money that I am paying now. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. It goes against our guidelines to offer incentives for reviews. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Any attempt to contact head office is ignored. Finally. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. 2023 Trustpilot A/S. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I got nothing. I then get an email in May saying I would be charged 14 per month. They are young, inexperienced and basically don't want to be there. Ive requested an email back and a call and have been told a customer representative will be in touch. Absolutely the poorest new customer relationships ever!! Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Staff were non empathetic and unhelpful following the incident. And parking right outside that's free!! Very clean with a good atmosphere and equiptment maintained to high levels. Trugym Chathamarrrgh!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Suggested companies are based on peoples browsing tendencies. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. And update your website!!!! Good luck getting them to answer the phone. Awful!!! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. They definitely make it difficult to contact them through their website. Head office failed to respond to emails! Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. How many stars would you give TruGym? the gym is very clean, the staff are very friendly and always up for a laugh! Bring back Les Mills Body Combat please! Verification can help ensure real people write reviews about real companies. The pool is excellent. 2023 Trustpilot A/S. Friendly environment for ladies only. All rights reserved. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Here are 8 tips for writing great reviews. The timings of the place are good too accommodate all women there. a nice open plan gym. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Anyone can write a Trustpilot review. But I suppose you get what you pay for. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. I'd be in two minds about renewing my membership next year. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Terrible service. Even a reminder email could have helped, Never join this gym, Its not good. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Find another gym do not get involved with them. The number for the centre was not being answered, neither were emails. We also ensure all reviews are published without moderation. the recent cctv cameras introduction is also not only bothering me but most of us who cover. This hasn't happened and all attempts to contact them regarding this is being ignored. But the other equipment makes up for it. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Joined for a month at the Keighley branch in August 2013. It goes against our guidelines to offer incentives for reviews. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The money left my account and from that date I have never heard anything from them. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. For example, you can easily set up automatic payments, so you're never late. I'd be in two minds about renewing my membership next year. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. why would you not notify any body ? On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They definitely make it difficult to contact them through their website. Find out how we combat fake reviews. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Bit apprehensive being a female in my 50s. Your cars are not safe! The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. | Read 41-60 Reviews out of 265 Went there this afternoon and there was signing stating the gym was forced to close. We also ensure all reviews are published without moderation. I paid for a year membership and at that point had several months left. DEFINITELY AVOID TruGym and Harlands. The staff, although minimal, are friendly and helpful. We use cookies to ensure that we give you the best experience on our website. Awful showers. Poor customer service and conflicting information provided by staff! TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. TruGym Stevenage. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Most of the equipment is very old and remains unfixed for long periods of time. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Also more weight clamps are needed as there aren't enough for the machines and free weights. Having booked online, I would have expected an email letting me know. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Our gyms come with either a sauna or steam room (some have both!) I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Every message I had left was not responded to directly by the manager. !Poor service. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. It does seem that there are other members who have also not been refunded. Been coming here for many years and have always found the staff very pleasant and welcoming. Correction: non-existent customer service. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Staff on the phone where rude and abrupt and not helpful at all. This year I registered again with a different email address. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. The main reason that I joined is for the Les Mills Combat class. I go to the gym because its an only female gym, however its extremly dirty. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. TruGym is filled with good equipment and friendly staff. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Management ineffective and ambivalent. as a regular memeber of this gym i feel it as it is my responsibility. This gym is great! Completely unresponsive to emails. Gym is always clean and range of machines is good. Not sit there and eat cakes.Ridicules customer service overall. we were never told about it and there are no signs of cctv anywhere to warn us. Completely recommend this gym for any women that are looking for a great gym for good value for money. They put on load music then procede to shout over it. I tried to speak to the gym they said there was nothing they could do. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Moreover i received several very abusive emails from them in the days following. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Join the 270 people who've already contributed. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The staff and instructors are lovely and always happy to help. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Good day, I have just renewed my contract after 15 months. I know several members have request a standing calf raising machine. This seems to be the case for all former members not just me. Maybe they could squeeze in another floor mat area near the gym balls. 2023 Trustpilot A/S. Your experience matters. How many stars would you give TruGym? Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I am still waiting for a refund and the information about the instructors.. Good equipment. Your experience matters. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. As far as I'm aware non of the members have received refunds on their memberships either. Very unprofessional! No contract options, student memberships, corporate offers, or pay for the year up front. Waste of money. They definitely must have known about the closure. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Highly recommended. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Gym was great but suddenly closed down with little more than a note on the door. trugym customer service. The branch (Chatham) don't even answer my emails now! Your experience matters. Voice your opinion today and hear what 263 customers have already said. Anyone can write a Trustpilot review. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. We use dedicated people and clever technology to safeguard our platform. This suggests to me that they know they are not up to date. The day before, my payment had been taken. Join the 242 people who've already contributed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Here are 8 tips for writing great reviews. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I email head office never got a reply. They are still charging me 6 months later and now have sent me a bill for over 50!!!