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Your language and other settings can be amended through your online account i. E., myregus.com. Hi Cami, Im sorry that you feel this way. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Well, this may seem benign at first glance, but consider this reversal. Absolute disregard for tenants. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * There is high turnover with their reception staff and they have terrible customer service. {Address} Press J to jump to the feed. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Thanks for the heads up on this. You need to enter CC details for Dragonpass, but not necessarily MyRegus. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Thank you for your consideration. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. They are thieves and scammers! Paid for parking online and have now received parking ticket from private company. I look forward to receiving more information from you. I have now joined acquire and Regus. They would not remove the items that I didn't want. Hi Jody, I only need to book workspace occasionally - why should I register? The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. I had expected to be required to pay for 3 months through 2/28/22. Thank you, They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. Michelle Spire Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Michelle Spire Customer service is simply poor. Kind regards, Your days must be used within the month they are allocated. Because if he expected it, why would he sign the contract? Regus offers flexible, high-quality and relatively inexpensive office space. The answer is: it depends who you ask. Regus received the letter and allowed me to cancel my agreement with them! Copyright 2023 Community Evangelical Church. I am surprised that youre now challenging this known process. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Looking forward to getting your confirmation receipt. Search for participating airport lounges and eateries here . Doing so will take you to a sign-in page. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Lorraine Brule I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I only know that I will go TO THE END OF THE EARTH to recoup this cost. This does not affect customers who have a permanent space as these are reserved specifically for them. myRegus asks for Credit Card as well as DragonPass in Payment Details. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Assistant Global Customer Service at Regus. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Were sorry you had this experience and would love to help. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. They are scammers, and incredibly dishonest. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. In April of 2021, I tried to set up a virtual office with Regus. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Questions and answers about starting, owning, and growing a small business only. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Its nonsense in most cases and one should be able to continue with an office space. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! I have stopped all payments since then due to loss of job and relocation for school. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. We use cookies to improve your experience and deliver personalised content. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Our membership options give you the flexibility to choose how, when, and where you work. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. They will respond to your inquiry as soon as possible. Create an account to follow your favorite communities and start taking part in conversations. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. The quality of Regus office space is good and available services/appliances were reliable. And, therefore continuing the membership is not possible anymore. Do not do business with this company. Companies can ask for reviews via automatic invitations. Unrivalled workspace. She at least implied that Hannah`s use of the printer was a nuisance. Best regards, The reps refuse to escalate blatant misconduct on their part to their management. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Have anyone walk away from regus hidden automatic renewal. You're going to be billed for an entire year. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Our invoices are due on the payment date that is displayed on them. Your satisfaction is very important. Coffee/Tea - $35 per month Their automated system was charging me for a service their system just added to my account. I wish you all the best for all your future endeavors. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. We have sadly been with Regus since 2013. Troubleshooting common issues with Solstice Conference. This could be due to your account details needing to be updated. Services are billed automatically depending on the customers preference. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. The global pandemic has hit lots of businesses in different ways. 2.3. Regus is extremely recommended if you want to lose your hard earned money. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Unfortunately not. Requesting your refund is easy. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Only pay for the services you need and access workspaces when required. Thank you, No one would contact me over the phone. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Comfortable, professional environments. + Free Sample of Insurance Cancellation letter Template. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. How To Write a Cancellation Letter for Membership? I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Without further options, I contacted my credit card company and they put a stop on the payment. Please remember that the retainer is refundable at the end of your agreement. You will not be able to engage with anyone capable of resolving dispute or concerns. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. I have little to no faith that I will receive my deposit without hassle. Find workspace. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. You can call, but they don't know what's going on and have little to no authority to fix the issue. I refused to pay for a service that their system just added to my account until this issue was resolved. Then get in touch with our team to make your next move. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Best wishes, All of our templates are completely free to use and are designed to save you time and hassle. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. There are lots of better places out there which are cheaper and better, Hi, Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. 25% off. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. A year later I re-opened another account for again a years time. They only communicate via email. I wanted to thank you for your help. 3. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. These emails were sent to the email address you registered with us on the same day you signed the agreement. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Compare them below and choose the right one for your business. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. How easy is it to get a hold of customer service at regus? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! It is a scam. Please fill in your details and a member of our team will contact you shortly. Lorraine Brule Account Number: [protected] 1. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Most, if not all, companies have an internal collections department or utilize a third party. Kind regards, If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. And, as I am moving to another state, it won't be possible for me to continue with the same. This sub is not for advertisements! Beautifully designed coworking spaces to help facilitate new connections. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Meet in any city. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Event rooms, boardrooms, training rooms, and more. * All prices quoted are valid at the time of application, based on 24-month contracts. They charge your card for amounts more than stipulated on invoices! They shut down my location with 2-day notice and then cancelled my agreement retroactively. Tip for consumers:Stay away from this company!!! * All prices shown are valid at the time of inquiry, based on 24-month contracts. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. they charged me twice and theyre being difficult.. please help. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Yes. I would love the opportunity to help further but havent been able to identify your account. This has resulted in our staff not coming into work because of unfavourable working conditions. I replied and explained that these terms were written in an intentionally deceptive and unclear way. I apologise if you are not completely satisfied with the service. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Updated. Just happened to me when I signed up. Well. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. 205 0 obj <>stream The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Best regards, Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Why? How do you update your credit card details? Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. AvenueErie Rhode Island 24975. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Click End Membership. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Not sure if I can change the currency in the app. Hi Mike, Im sorry if you felt the need to escalate this. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Using Solstice Conference to link video call to the equipment in a meeting room. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Best, is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. I have received a GBP14.75 charge after registration. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. If you need further support, please feel free to contact our team member who is in touch with you. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. The opportunity. I wish I never did business with this company. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. We understand that you'd have appreciated greater notice. This is for your convenience and in order to avoid any unwanted interruptions in service. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector.