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Best for straight and wavy hair. Some scammers will place an order and then claim that they didnt receive an item or even that an entire order wasnt delivered. Why did I ever bother relying on this useless app? What do people get out of reporting damages? Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. No penalty to shoppers. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. Some scams are directed at customers, while others primarily affect Shoppers. The best way to avoid Instacart fraud is to be diligent about checking star ratings. NOTE: Not all item issues automatically trigger a credit. Did you receive a delivery youre not completely satisfied with? 1. Valid forms of . Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! Now that things are opening up and a lot of customers have left now the shoppers that were there before or now trying to still make a living are being affected by all of that. Certain order types (e.g. Hey y'all! I go above and beyond to find the products and deliver them on time intact. On 2/14/23/ I placed an order for some salad and some badly needed bandages. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. 2020. Common: 2-in x 6-in x 8-ft; Actual . Plus, they cancelled my ENTIRE ORDER! It has been weeks, and was a great factor in me slowing down with Instacart. I also tried opening a second table at the bottom: <spawnabletypes>. If you selected an item issue, choose the affected item(s). A single two item order pays $7, and a triple 50 item order pays $7. Damaged item - an item arrived broken or in an unusable condition. At some stores you'll also pay big markups on items when ordering through Instacart. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. We sometimes earn affiliate links when you click through the affiliate links on our website. Out-of-stock items that the shopper refunded before checkout show under Not Charged. I WILL NEVER USE YOU AGAIN. Common complaints are missing items, damaged items, poor replacements, or poor service. You might need to get a refund on a whole order, a single item, or a mix of items. I have been on the phone for the past two weeks trying to clear this up with them. Valid forms of . Another issue is Walgreens. Getting an Instacart refund is fairly simple, but there are still some frequently asked questions we need to cover to make sure youre doing everything correctly when trying to get a refund. Looking forward to 2016, here are five of the biggest trends you should know about. They were the only items ordered.. After a few particularly bad shoppers I switched to curbside (my HEB uses their own hourly employees to shop and stage orders placed through their app). Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. We can make things right up to 7 days after you receive your order. If an order goes to the wrong address after youve knowingly put the correct one into the system, odds are Instacart will cooperate with you to give you a refund. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. If its a damaged item, as a customer, your only remedy is to claim it as such. I was charged over $550.00 for my two orders. Not to long ago I got a damaged item for a dang watermelon. You have up to 14 days to report an issue with your order with Instacart. There are a few concerns for an Instartcart Shopper. Select Get help on the relevant order. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. and may expire. Determine if the reported issue qualifies as an order issue; Decide whether to issue a refund or a credit towards a future order; Determine the amount of such refund or credit; Determine if any evidence must be provided to substantiate the order issue; and/or. Consider DoorDash! Obviously, if you canceled your own order, this wouldnt be a surprise. Scammers will call Shoppers, posing as Instacart employees. If you feel unsafe or need emergency services, please dial 911. Desired outcome: A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. I made an order on December 31, which is NY Eve. This happened to me. Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . Sorry for the rant. If you are saying they made one mistake on an item, when they. Is there a way to tell instacart an item is defective by no fault of the shopper? All Shoppers in the area can check their app and choose from available orders. would send me a form to complete and "department" would look at it in 48 Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. USA, can lead to their account being deactivated. Instacart processed . Click here to get notifications about new complaints of Instacart. Any credit issued shall be subject to theInstacart credit termsand may expire. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. 4. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. The company doesnt have a direct email address. Please contact Instacart Care if your alcohol items are damaged. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. I think with ICs wonky hiring practices, inconsistent batch distribution and constant turnover many good customers gave up. This will surely increase the credibility of your complaint. If you don't spend a lot with . Click Report a problem on the relevant order. I made an online order with Harris Teeter who used Instacart. They charge for membership, service fees, service fee tax, traveling fees and container fees. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. In this sense, you don't really have to keep your receipts. It really is sad.. To think some people will complain just to get something for free. Certain order types (e.g. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. **Not directly affiliated with Instacart** My account was then overdrawn. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . For more information, please see our Some states require a signature before the alcohol can be delivered. Theres a cap on the card based on the cost of the order. If its a damaged item, as a customer, your only remedy is to claim it as such. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. As with almost any online platform, there are scams on Instacart. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . USA, Alternative: Cancel an Instacart Order Before Its Delivered. If you did, you will not be refunded, but there wont be a cancellation fee. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. They have zero customer service knowledge and deliveries are never complete as ordered. They would not honor the listed price on the Instacart web site. Shoppers must deliver to recipients that are 21 or older. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. If you see bot apps advertised on sites like Instagram, you can block them and report them there. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. Desired outcome: I've cancelled my last 2 fairway orders and will not order again from them. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Refund and credit amounts vary. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Alcohol may never be delivered to a retail business or college campus. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Instacart is a great side gig for a lot of people, but it's not perfect. Is this your company? Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. If youd rather chat on your schedule, you can make an appointment to speak with an agent. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Select the issue you experienced. They are not assigned by Instacart. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. Well also go into how you can avoid them and what to do if youre the victim of a scam. Press J to jump to the feed. As I am with all customers, I was polite, engaging, pleasant and timely. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. Well of course they were I told you that before I got them. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. It . They will re-send any missing/damaged/wrong items without all the service fees. Instacart reserves the right to modify or cancel the Guarantee at any time. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Too many bad reviews can lead to their account being deactivated. Instacart is legitimate, convenient, and safe for shoppers and customers. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. Some scammers are always out to see if they can get things for free. Please allow up to 10 business days for this to reflect on your bank statement. To report a safety incident. Usually, we can make things right quickly when you report a problem through the Instacart app or website. I shall report then and hope she doesn't leave a review . To request a refund, report the issue to customer support. You can check availability in your area with the Instacart app or website. These Shoppers are adding on itemsand then not delivering the order. Instacart, great concept, but a huge rip-off. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. Instacart IPO. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. and . It didn't work, so I requested a password reset. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. Were on the road to 100,000! They did.. And it's questioning my integrity which is upsetting. If you selected an issue under Other issues, choose the specific issue. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Tbh if that was the case I would turn around go back to store and get another one. No penalty to shoppers. This was a Publix in Fayetteville, GA. This can be as inconvenient as forgetting your favorite snack or a key ingredient for dinner. Got my order which smells like cigarettes, notice I was missing items. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Once there youll see an option to add the items to your cart again or view the receipt. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. It has been two days now and I have received no reimbursement. Outrageous weight charges from fairway removed & honor listed prices. I dont see this a fraud on the customers behalf. That's some garbage. Did you receive a delivery you're not completely satisfied with? They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. 4. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. Youll need to tap the three horizontal bars in the upper left hand corner of the app. Plus, your first grocery delivery is free! Too many bad customers. I work as an Instacart shopper and there are some things customers do that make my job harder . We'll examine what such a household could earn in cash back using the Instacart . Brett Helling is the owner of Ridester.com. An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. Im looking to sue the company. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customer service said sorry we'll send another driver with a replacement. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Press question mark to learn the rest of the keyboard shortcuts. Read more about Brett here. Your information isnt stored on shoppers personal devices. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . The $7 base pay was supposed to be a floor that would raise depending on the size of the order. You can check availability in your area with the Instacart app or website. You keep giving delivery dates but you don't show up. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. Crypto 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. I would like all of my money back. Ridester 2022 | ALL RIGHTS RESERVED. 97K subscribers in the InstacartShoppers community. Customers can leave instructions before submitting their orders. Ridester 2022 | ALL RIGHTS RESERVED. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. I told her to cancel my account on the spot! We cant deliver alcohol if the customer doesnt meet all delivery requirements. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. It all depends on the service you signed up for. She was skeptical about using the service as it connected her debit card and she is on a limited income. I have even recommended to people that I would not get something because it did not look good. Green cards cant be scanned and must be manually entered. They sent one, but when I tried to use it, it repeatedly said there was an error. Because they took it upon themselves to double charge me it overdrafted my account. I cancelled the order but why bother rescheduling so that I can get another run-around? February 3,2023 My transaction denied by bank, checked bank and found above debits. I got my money back and left her 5 stars. Instacart, great concept, but a huge rip-off. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. - the order arrives after the end of the scheduled delivery or pickup window. I report but I still know they will get away with it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Press J to jump to the feed. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Grocery delivery services can be an immense asset for a busy person. Damaged alcohol items. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 It definitely wasnt broke when I delivered it You can plainly see it in my picture. I had this happen to me. . Bank account charged with $223.18 Usually, we can make things right quickly when you report a problem through the Instacart app or website. Desired outcome: If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. Privacy Policy. Business, Economics, and Finance. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. The chair was even an add-on after I informed the customer that I was checking out. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. For one, you can only accept one order at a time. So, you may not be able to get as many orders as youd like in a day. Instacart offers a refund for 7 days from delivery. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. Thank you for being concerned! You get lower service fees and save an average of $7 an order with the service. They don't think about why we shop/deliver for Instacart. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shoppers have a card issued through Instacart that they use to make purchases. If you have any item or order issues, please see this article . for most orders in California, or for Costco or Walmart orders nationwide. Instacart reserves the right to modify or cancel the Guarantee at any time. Luckily, you can request refunds from both the Instacart app and the desktop webpage. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. *By clicking Instacart links . Refused to reverse two of the charges June and July Ive had unauthorized transactions taken out of my account. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. Winterlover35 2 yr. ago. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. A spokesperson for Instacart declined to answer questions about shopper support resources, but said that shoppers who had kits damaged in transit can request a replacement by emailing carrotswag . Cookie Notice Reporting damaged products to receive refund or credit does not affect the shopper. If the packaging damage doesnt affect the product, I would let it go. Bank account charged with $223.18 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Maybe some of the strawberries inside the container were starting to mold? Select Report safety issue under Other issues. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. We sometimes earn affiliate links when you click through the affiliate links on our website. And if I happen to be in the club, do not charge me. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. Any credit issued shall be subject to the. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If customers could be rated it would be a different story. Shoppers can only add alcohol to replace other alcoholic items. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). This seems like a massive breach of confidential credit card information. Below are eight of the most common Instacart scams. You suck. In this article, we'll check out themes around whether Instacart refunds . Read more about Brett here. and you might see a refund option instead. If the shopper doesnt get approval, theyll refund the items. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. See the following options for more information about order issues: Log in to help us get you to the right help quickly. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. Select Submit. Contactless delivery and your first delivery or pickup order is free! Their only way to get a credit is to make the claim. Read on to learn more about these scams and how to avoid them. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. . I have been a shopper for Instacart since Jan 2022. . I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Exceptional delivery of groceries Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. While the company is good at refunding customers for issues, too many refunds can result in a price hike. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. How they treat there employees and refuse to pay them! Is anyone not reporting every missing item as fraud? One option you have is to screenshot messages from the customer. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Contains damaged, spoiled, or otherwise unusable items. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you .