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Cons are having to provide your own equipment. You get to dictate when and how often you commit to providing services. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. They are empathetic and committed to each interaction with your customers. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Your email address will not be published. Required fields are marked *. This means you can choose when, where, and how often to work! IT Support Logo. Join the Liveops corporate team and help improve peoples lives. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Were reinventing the way enterprise clients engage with their customers and providing tens of thousands of agents nationwide the opportunity to work around their lives. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Director of Customer Care, healthcare organization. Okta updates a user's attributes in the app when the app is assigned. Knowledge Base. However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Relationships are built on a strong foundation of trust and They want right-time. Our scalable platform lets agents define their availability. With this strategy, everyone wins. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. I have children who are active in sports, so it allows me to be there when they need me. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Want to build your own integration and publish it to the Okta Integration Network catalog? The background/credit check requires a $45 processing fee paid directly to our vendor. Main hustle or side gig its all up to you. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. We call the agent community Liveops Nation. Compensation . Without a doubt, they are the most organized company we have ever worked with. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Public Relations e-mail (press@liveops.com) Locations. Copyright 2023 Liveops, Inc. All rights reserved. Liveops energizes agents through rewards and recognition. View our background and credit check requirements here. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Freedom. 2-4 weeksMost training is 2-4 weeks. Push existing Okta groups and their memberships to the application. Managing multiple systems, programs, and screens simultaneously. Are you an employee? The background check requires a $24.99 processing fee paid directly to our vendor. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Message & data rates may apply. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. Your customers deserve the best at every touchpoint. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. Norms exist to be challenged. Liveops: Flexibility. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. What I wish I knew the first time I filed self-employment taxes. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. GM Regional Customer Care Operations, major utility. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Learn about Liveops Enterprise Solutions Click Here . The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Your customers deserve the best at every touchpoint. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. To find out more, read our Privacy Policy and Cookie Policy. This te. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Find Out How & Apply . Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. We use cookies to improve your experience on our website. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Your email address will not be published. National and Local Networks, 401(k) (Traditional and Roth) Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Username / Email. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Excellent company! We use cookies to improve your experience on our website. Please update your browser to the latest version on or before July 31, 2020. Copyright 2023 Okta. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Job Work/Life Balance. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Autonomy. Okta Browser Plugin; Okta Agents. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Want to become a Liveops agent? Single Sign On. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. So how much can you earn? The agent community comes together . Our developer community is here for you. Liveops exists to improve people's lives. Its why weve led the industry in virtual, flexible agent services for more than 20 years. 5.0. Flexibility. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. There are no benefits, no vacation pay, no paid training. To find out more, read our Privacy Policy and Cookie Policy. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. If you love helping improve peoples lives we want you to work with us. Thank you for sharing your experience with everyone! Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Cons. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. . You can also manage cookies in your browser settings. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. The agent community comes together . Please update your browser to the latest version on or before July 31, 2020. Add this integration to enable authentication and provisioning capabilities. You can also manage cookies in your browser settings. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Secure your consumer and SaaS apps, while creating optimized digital experiences. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. LiveOps Inc. @Liveops. Sign an Independent Contractor Agreement. To find out more, read our Privacy Policy and Cookie Policy. About Liveops. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Groups can then be managed in Okta and changes are reflected in the application. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Okta Browser Plugin protects your passwords and securely logs you into all your business and personal apps. Copyright 2023 Liveops, Inc. All rights reserved. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. In healthcare, engagement and patient connection are paramount. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Learn more about us at www.liveops.com. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. You may also receive performance-based pay or other incentives. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Liveops is a legitimate company. Liveops regularly hosts well-attended, agent-focused events. option Add a new device appears in Duo Mobile settings. I like to help people. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Money is amazing, but like every job there are flaws. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. To find out more, read our Privacy Policy and Cookie Policy. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. Duo Security for MFA | Okta. We are passionate about the agent experience, because we know agents have many choices in their careers. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Keep in mind, the more you service, the higher your earning potential! In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S.