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The app will request this permission only if your organization has a policy requiring location. Old Microsoft account authentication app was perfectly working. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Where do I change priority to higher so that I receive the notification. Microsoft is also providing Outlook with a similar service. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. - last edited on What can I do? I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. You can use this feature on a device where your work or school account isnt added. My phone have been stolen, I had work account logged in there. A: No. Make sure the app is turned on to use sound or to vibrate for notifications. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. This setting can be turned on or off at any time. Learn and ask questions on how to implement MFA. A: Make sure the date and time on your device are correct and are being automatically synced. @Robert WoodsSomehow I got mine to work. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. The app notification issue appear on iOS and Android? What Is a PEM File and How Do You Use It? Unlike a password, we don't want you to remember this number. It shows 8 digit one time passwords. You could search it on Google. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Get The Word Out About Your GoFundMe Campaign! For steps to enable hardware encryption, see Encrypt your Android device. This is not exactly the most elegant authentication solution I have ever seen. If your work or school uses Azure AD accounts, they are able to turn off this feature. Microsoft Authenticator will display a message if you need to do this. I haven't been able to figure that out. Camera. I have make sure that the battery . Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. after changing that the notifications are prompt on my android. No notifications on Android 5.0.2. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. By default, App Lock is turned on when you set up a PIN or biometric on your device. Q: I lost my device or moved on to a new device. Q: How can I get my Incident ID aftersending logs to customer support? 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For other accounts, youll see a six or eight digit number in theAccountspage of the app. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. After I enter that information and return to the mail app, I get an error. Would be very grateful for some help. But how that experience looks depends on your hardware'soperating system. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. All rights reserved. Check that your phone is not running any malware likearootkit for example. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. If youre concerned about whats actually backed up, its pretty straightforward. Tap the three vertical dots at the top right, and then tap Settings.. For more info, see theBackup and recover account credentials with Authenticatorarticle. Sign-in with this account on the device registration page, then try enabling passwordless for the account. --If the reply is helpful, please Upvote and Accept as answer--. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Answer. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Whenever I try to enter a MS service (e.g. On the next screen, you can select onStop sync and remove all autofill data. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. When the app is closed, I don't get notifications. If you want to be certain that your account is always secure, you should use the Authenticator app. There is no QR code to scan on my laptop using the authenticator app. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Next, youll need to install Microsoft Authenticator on your new phone. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Even deleting the app from your old device isn't enough. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Phone number is also correct. If you have an Apple device, the ID.me Authenticator app is the best option. More info about Internet Explorer and Microsoft Edge. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. I guess i've never noticed this as the notifications have just stopped working recently. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I have submitted feedback logs using Incident ID:UE5893G if it helps. Notifications can be sent from any number of channels or in-band or out-of-band. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. After you tap the Contoso account tile, the verification code is visible in full screen. Open Authenticator > Settings > Device Registration. All Rights Reserved. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Q: I got a prompt asking me to grant permission for the app to access my location. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. To open the app, you must enter your username and password. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. On Android, Microsoft Authenticator is failing to register for push notifications. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. When you add a Microsoft account, the app requires network/internet connection. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Q: How is my location information used and stored? The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Oct 06 2018 How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Problems started when I upgraded to MS Authenticator. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. You'll use these codes as single-use password to verify that you are who you say you are. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. We have recently implemented MFA with a conditional access policy. Microsoft's increasingly breaking down barriers between Apple products and its own. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Make surethe accountisregistered for passwordless andisjoined to you work or school. Reinstalling doesn't work either. On a side note, can you describe how you were able to define authentication methods per conditional policy? did you restore from a backup of the accounts on it or go fully from scratch? Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Q: What ifAutofillis not available for me in Settings? A: The Authenticator app collects your GPS information to determine what country you are located in. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Jul 24 2020 @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Two-step verification requires proving two things--a thing you know, and a thing you have. On iOS, Microsoft recommends allowing the app to access location always. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. This will remove passwords and other autofill data from the device. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Was this reply helpful? The accounts that were backed up from your old phone will be transferred to your new phone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. However, I now get three notification sounds after approving the request. Post your questionto theMicrosoft Authenticator app forumto get help from the community. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Youll need to provide your sign-in username so that your admin can look you up in your organization. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. For me it was not required to remove settings or the whole app to solve it. If you register your device with your organization, your organization can change this policy on your phone. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Check if your devices get notifications when the app is open or closed. Googles online services are available with push notification authentication. change it to mobile connection to see if it is working3. Location. Additionally, because the app stops running as soon as you close it, it won't drain your battery. A: When you open Authenticator, you'll see your added accounts as tiles. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). link. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Tap the account you want to remove, and then tap Remove Account.. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. The only thing I see working on the Android app is the countdown random number Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Push notifications are an excellent way to keep your users up to date on the most recent content. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Then sign on with recovery account to do the restore. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Q: How do I make Authenticator the default autofill provider on my phone? 05:53 AM Tap the Contoso account tile. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Open APP and check for notifications. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Setting up a phone number to receivephone calls to verify their identity. Q: Can I add only certain users in my organization to the allowlist for Autofill? Regards, Walter Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Designed to make shopping easier. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Prevent phone from sleeping. If your question wasn't answered here, we want to hear from you. Control vibration. Have personal and work Authenticator use. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. You will need to go to Settings and manually enable the permission. If the date and time is wrong, or out of sync, the code won't work. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app.